Privacy Policy

Last Updated: November 22, 2025

1. Information We Collect

When You Contact Us

When you submit a contact form or email us, we collect:

• Your name
• Your email address
• Your phone number (if provided)
• Your message or inquiry
• Any other information you choose to share with us

When You Subscribe to Our Newsletter

When you sign up for our newsletter or email updates, we collect:

• Your email address
• Your name (if provided)

When You Use Our Chatbot

Our website chatbot collects:

• Your messages and questions
• Chat conversation history during your session
• Technical information (browser type, general location) to improve responses

When You Become a Client

If you engage our services, we collect:

• Business information (company name, website, industry)
• Billing information (processed securely through Stripe)
• Project-specific information needed to deliver services
• Communications related to your project

Cookies We Use

We only use essential cookies required for website functionality:

• Session Cookies: Used for secure admin authentication only (not visible to public visitors)
• Chatbot Cookies: Temporary cookies to maintain conversation context during your visit

We do NOT use: Google Analytics, marketing cookies, tracking pixels, or third-party advertising cookies.

2. How We Use Your Information

We use the information we collect to:

• Respond to Your Inquiries: Answer questions, provide quotes, and communicate about our services
• Deliver Services: Provide marketing services, manage projects, and maintain client relationships
• Send Updates: Share newsletters, blog posts, and relevant marketing insights (only if you've subscribed)
• Process Payments: Handle billing and invoicing through our secure payment processor (Stripe)
• Improve Our Services: Review chatbot conversations and feedback to enhance user experience
• Comply with Legal Obligations: Maintain business records as required by law

3. How We Protect Your Information

We take data security seriously and implement appropriate measures to protect your information:

• Secure Hosting: Our website is hosted on secure servers with SSL/TLS encryption
• Access Controls: Only authorized personnel have access to client information
• Secure Payment Processing: All payment information is processed through Stripe's secure, PCI-compliant platform (we never store credit card details)
• Regular Backups: Data is backed up regularly to prevent loss
• Limited Retention: We only keep your information as long as necessary to provide services or as required by law

4. Sharing Your Information

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

We only share your information in these limited circumstances:

Service Providers

We share information with trusted service providers who help us operate our business:

• Payment Processing: Stripe (for secure payment processing)
• Web Hosting: Namecheap (for website and email hosting)
• Email Delivery: Email service providers (for sending newsletters and communications)

These providers are contractually required to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, or to protect our legal rights and the safety of our business and users.

Business Transfers

If our business is acquired or merged with another company, your information may be transferred to the new owner.

5. Your Rights and Choices

Access Your Information

You can request a copy of the personal information we have about you by emailing info@alpha2zulumarketing.com.

Update Your Information

If your contact information changes or you notice inaccuracies, let us know and we'll update our records.

Delete Your Information

You can request deletion of your personal information at any time. Note that we may need to retain certain information for legal or business purposes (e.g., payment records for tax compliance).

Unsubscribe from Emails

Every marketing email we send includes an "unsubscribe" link. Click it to stop receiving marketing communications. You'll still receive transactional emails related to services you've purchased.

Opt Out of Chatbot Data Collection

Simply don't use the chatbot. It only collects information when you interact with it.

6. Data Retention

We retain your information for different periods depending on the type:

• Contact Form Submissions: Up to 2 years or until you request deletion
• Newsletter Subscribers: Until you unsubscribe or request deletion
• Active Clients: Throughout the service relationship and for 3 years after project completion
• Payment Records: 7 years for tax and accounting compliance
• Chatbot Logs: Up to 90 days for service improvement

7. Third-Party Links

Our website may contain links to third-party websites (social media platforms, partner sites, etc.). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

8. Children's Privacy

Our services are directed to businesses and are not intended for children under 13. We do not knowingly collect information from children. If we learn we have inadvertently collected a child's information, we will delete it immediately.

9. International Users

Our services are provided from the United States. If you access our website from outside the U.S., your information may be transferred to and processed in the United States. By using our services, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes:

• We'll update the "Last Updated" date at the top of this page
• For material changes, we'll notify active clients by email
• Continued use of our services after changes take effect constitutes acceptance of the updated policy

11. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell your information)
• Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us at info@alpha2zulumarketing.com. We'll respond within 45 days.

12. European Users (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification (correction) of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

Our legal basis for processing your data is typically: (1) contract performance (to provide services you've requested), (2) legitimate business interests (to improve services and communicate about our business), or (3) your consent (for marketing emails).

This privacy policy is effective as of November 22, 2025,
and applies to all services provided by Alpha2Zulu Marketing.